Last updated: 9/7/2026
1. Processing Time
Orders are typically processed and packed within [1-3] business days of purchase, excluding weekends and holidays. During high-demand periods (launches, promotions), processing may take slightly longer — we’ll notify you if there’s a significant delay.
2. Shipping Methods & Delivery Estimates
We currently ship within the United States via [USPS/UPS — name your carrier]. Estimated delivery times after processing:
- Standard Shipping: for USA [3-7] business days
Delivery estimates are provided by the carrier and are not guaranteed. Delays caused by weather, holidays, or carrier issues are outside our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight
4. Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.
5. Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error immediately after ordering, contact us right away at leezaskin@gmail.com and we’ll do our best to correct it before shipment.
6. Lost or Stolen Packages
If tracking shows your package as delivered but you haven’t received it, please check with neighbors and your local carrier first. If it remains unresolved, contact us at [Your Contact Email] within 7 days of the marked delivery date so we can help investigate with the carrier.
7. International Shipping
At this time, we currently ship only within the United States, Canada, Oceania and few countries in Europe.
8. Contact Us
Questions about your shipment? Reach out to: leezaskin@gmail.com
Refund & Return Policy
Last updated: 9/7/2026
Thank you for shopping at Leeza Skin. Please read our policy carefully before making a purchase.
1. All Sales Are Final
Due to the nature of our products (skincare items applied topically, for hygiene and safety reasons), we do not accept returns or exchanges for change of mind, incorrect selection, or reactions to normal use. We encourage you to review product descriptions, ingredients, and our FAQ carefully before ordering.
2. Damaged, Defective, or Incorrect Items
While we do not accept general returns, we want you to receive exactly what you ordered in good condition. If your order arrives:
- Damaged during shipping
- Defective (e.g., packaging compromised, product visibly spoiled)
- Incorrect (wrong item shipped)
please contact us within 7 days of delivery at [leezaskin@gmail.com] with:
- Your order number
- A photo of the damaged/incorrect item and packaging
We will review your claim and, at our discretion, offer a replacement or refund for that order.
3. Non-Returnable Circumstances
We are not able to offer refunds or replacements for:
- Change of mind after purchase
- Allergic reactions or skin sensitivity (please review our full ingredient list before purchasing, and patch-test new products)
- Orders where the shipping address provided was incorrect or incomplete
- Claims made after the 7-day window from delivery
4. Order Cancellations
If you need to cancel an order, contact us at leezaskin@gmail.com as soon as possible. We can only cancel orders that have not yet been shipped or processed for fulfillment.
5. How Refunds Are Issued
Approved refunds (per Section 2) will be issued to your original payment method within 5-10 business days of approval.
6. Contact Us
Questions about this policy? Reach out to: leezaskin@gmail.com or WhatsApp in footer.